Archives: FAQs

Who can buy from trouvessa.com?

Any individual 18 years of age & above and legally allowed to shop in United Arab Emirates can shop at trouvessa.com. They need to possess a valid credit / debit card (VISA / MASTER CARD) issued by an authorized bank.

What is your privacy policy?

Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which […]

Can you please explain the benefits for registration?

If you are a registered member you will get following benefits: Checkout – Sign in and proceed to checkout for quick ordering. Order History – Review details of your Order. Address Book – Create and save addresses of your family & friends for faster check out. You get to receive information on our offers, programs […]

What happens if I forget my password?

We can retrieve your password for that you have to go to forgot password page, and enter your email ID registered with us. We will reply through email your password to your email ID.

How can my registration expire?

Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in which case, you can immediately contact our Customer Support on phone to activate the account. We will reactivate your account after verification to confirm your identity.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.