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Privacy Policy

This Privacy Notice explains how we collect, store, use and protect personal data about you when you access (the “Website”), shop with us on-line or otherwise provide your personal data to us including via our social media platforms. This website is owned by TROUVESSA FZE LLC. If you are using our Services or the Website, TROUVESSA FZE LLC is the controller of your personal data.

This notice should also be read in conjunction with and shall form part of any Terms and Conditions on our Website.


When we refer to “TROUVESSA”, “we,” “us,” or “our,” in this Privacy Policy, we are talking about TROUVESSA FZE LLC; a registered company in the United Arab Emirates.

At TROUVESSA, we respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This Privacy Policy is about how we collect, store, and use the personal information that you provide to us. Any questions regarding our Privacy Policy should be directed to or alternatively see the CONTACT US page on this Site. If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the Privacy Policy before registering, subscribing or placing an order with us.


We collect personal information about you when you register or subscribe to one of our products, or services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, and sign up for our special offers or other updates.

We collect information about you when you register on our website or fill out a registration form. When placing an order from or registering with our site, as appropriate, you may be asked to enter personal information. However, you can visit our site without registering on it.

The information we collect and hold about you may include your name, email address, phone, and mobile phone numbers, home address, shipping, and payment card billing address, search criteria, shopping history, shopping preferences, the type of browser you use (a browser is a program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), and other location information, password details, answers to security questions and any other information you may give us.


Any information we collect from you may be used in one of the following ways:

  1. To personalize your experience (your information helps us to better respond to your individual needs).
  2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  3. To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
  4. To process commercial transactions between you and us.
  5. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, except for the express purpose of delivering a product that a customer has purchased or a service that has been requested.
  6. To send periodic emails, the email address you have given to processing your orders may be used to send you information and updates regarding your order, as well as to receive, from time to time, company news and updates regarding the information on a product or service related to the company, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we have included detailed unsubscribe instructions at the bottom of each e-mail.


We implement a variety of security measures to maintain the safety of your personal information when you access our website.


TROUVESSA’s products and services are not intended for use by children. If you are under the age of majority in your place of residence, you may use TROUVESSA products and services only with the consent of or under the supervision of your parent or legal guardian. Consistent with the requirements of the Country’s governing law, if we learn that a child under age 16 has provided personal data to or through the products or services without first receiving their parent’s verified consent, we will dispose of such personal data. If you believe we may have collected any information from a child under the age of 16, please Contact Us at


The LAST UPDATED text at the bottom of this Privacy Policy indicates when it was last revised. TROUVESSA may change this notice at any time with or without notice. Any changes will become effective when we post the revised privacy notice on this site’s home page. We recommend that you revisit this notice from time to time to learn of any such changes. If this notice is changed in a material way, TROUVESSA will add text advising of such change at the beginning of this notice and on this site’s home page for 30 days.


By using our site, you consent to our privacy policy.

Last updated on 30th November, 2022.

Cookie Policy

TROUVESSA site uses cookies. A cookie is a small file of letters and numbers that your browser will store on the hard drive of your computer, only if you agree. It is not a spy or a virus. This is a common way to help users to log in automatically, save view settings or keep a record of their basket. Cookies also help us to improve your browsing session.


  • Strictly Necessary Cookies
    These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • Performance Cookies
    These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
  • Functional Cookies
    These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
  • Targeting Cookies
    These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.


  • to reply to your enquiries and requests for information
  • to receive and process orders submitted by you
  • to customise the service we provide to you
  • to carry out our obligations in relation to any agreement you have with us
  • to verify your identity
  • to anticipate and resolve problems with any goods or services supplied to you
  • to carry out market research and tracking of sales data
  • to send you newsletters, surveys or other information about our products and services by post, e-mail or SMS
  • to publish on the Site, at our discretion, your Submission comments.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the help section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site that TROUVESSA provides to its customers.


All personal information saved at will be handled with utmost care. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We ensure that the third parties handle your personal data with utmost care and in compliance with the GDPR regulations, whether they are based within OR outside the United Arab Emirates.

Trusted Third parties include:

  • Credit reference agencies
  • Couriers
  • Payment providers
  • IT support
  • Direct marketing communications agencies and consultants
  • Market research and market analytics service providers
  • Legal and other professional advisors
  • Regulatory bodies, government, and enforcement agencies


Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


TROUVESSA keeps your personal data for a limited and proportionate time. All the data processed for the purpose of managing relations between a customer and TROUVESSA (surname, first name, postal address, email address, etc.) is retained by TROUVESSA for the full duration of the contract and for thirty-six (36) months thereafter. At the end of this period and if no activity has been detected from your account, all your personal information will be erased from TROUVESSA servers.


By registering, subscribing, or using our services with your specific consent, TROUVESSA is able to use your personal data for marketing purposes in line with this policy. All personal information shared with TROUVESSA will not be held in an identifiable format for any longer than is necessary.

You have the right to at any time know what information is kept about you in our systems. You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our website, and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, our Customer Service team, may access your personal data from our online services using your user ID and password. Information may be changed online within “My Details”, “Shipping Details” and “My Email Preferences”. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at and we will amend your personal details.

When registering to, in relation to any marketing messages you receive, you can withdraw your consent at any time by selecting the unsubscribe option included in those messages. You can choose to avoid the use of your personal information for marketing or targeting purposes from TROUVESSA. If you wish to end your subscription to information from TROUVESSA or remove all your data from our database, send an email to stating your email address and a short description of the matter.


You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to:

  • Ask for a copy of the information that we hold about you
  • Correct and update your information
  • Withdraw your consent (where we rely on it)
  • Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
  • Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information
  • Provide you with your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase.

You can exercise the above rights and/or manage your information by contacting us using the details below.


By using our site, you consent to our Cookie policy, Changes to our Cookie Policy

If we decide to change our Cookie policy, we will post those changes on this page and such changes will be affected at our discretion.


If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at 

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