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These Terms and Conditions (“Terms”) constitute a legally binding agreement (“Agreement”) between you and TROUVESSA FZE LLC.
When we refer to “TROUVESSA”, or “we,” “us,” or “our,” in this Terms & Conditions, we are talking about TROUVESSA FZE LLC; a registered company in United Arab Emirates.
If you use any of our services, we will refer to you by using the terms “user”, “visitor”, “you”, “your”, “yours” in these Terms.
This website is owned and run by TROUVESSA FZE LLC (“Us” or “We”).
Please read through these Terms in conjunction with our Website Terms of Use, Privacy Notice and Cookie Notice prior to using this Website.

Please review out Privacy Notice so that you understand our privacy practices.
By using this Website, you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

By placing an order, you are offering to purchase a product on and subject to the following Terms. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our delivery charges for further information.
You must be 18 years old or the age of majority in your jurisdiction in order to make a purchase on our Website. If you are under 18 years old or the age of majority in your jurisdiction, then you may not make a purchase on our Website. If you are under 16 years old, you may browse our Website. However, you may not provide personal information to us, make a purchase on the Website nor register on the Website. This Website is not directed to children under 16 years old. By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms.
TROUVESSA retains the right to refuse any request made by you and reserves the right to close your TROUVESSA online account at our sole discretion. If your order is accepted, we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18s.

This Website is operated by TROUVESSA. If you have any questions, whether about our products and services, this Website or otherwise, please contact Our Customer Service Team at
After placing an order, you will receive an email from TROUVESSA acknowledging that we have received your order (the “Order Confirmation via Invoice”).

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by TROUVESSA, and we will confirm such acceptance to you by sending you an email that confirms that the products have been dispatched (the ‘Dispatch Confirmation’). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. All our dispatches are managed by our third party provider IQ Fulfillment.

The products and services available on the Website, and any samples thereof we may provide to you, are for personal and/or professional use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

Coupon codes may only be valid on certain products. They will not be valid on products which are already discounted as part of a sale or promotion, this includes items in the Sale Section, Gift Sets, Discovery Sets and some Website promotions. This may be the reason why your discount is not being applied.
Wondering where you enter your coupon code? After adding your items to your basket, click the option VIEW BAG. You can then insert your code on the field that says PROMO CODES. If you entered your email address to receive a 10% welcome code, it should have been automatically emailed to you. If not received; firstly, please ensure your email address was correct and check your spam or junk folder too. If still not received within 24 hours just let us know.

From time to time we may run promotions which offer a Free Gift when you make a purchase on the Website. Such promotional offers are typically for a limited time period and may be communicated via our subscription marketing emails, SMS and may be advertised directly on the Website. Any such promotion shall be subject to its own specific terms, but typically will include one or more of the following:
Offers are available whilst stocks last
Exclusions may apply
If the item you have paid for is eligible for return, and you wish to return it, any ‘Free Gift Item’ offered as part of the promotion must also be returned, or you may not be eligible for a refund
Promo codes or Coupon codes may not be eligible alongside ‘Free Gift with Purchase’ offers, unless exclusively
offered by Trouvessa 
The ‘Free Gift item’ should be visible on your cart at checkout – if the item is not in your cart this item will not be included in your order. If it has not been added to your cart, or you are unable to add it for any reason the promotion may have ended, or stock may no longer be available. Please contact customer service for assistance in this case CONTACT US.

Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, typographical errors or other errors may not always be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. When ordering products or services through the Website, please note that:
orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
all prices are displayed in United Arab Emirates local currency i.e AED and local tax where applicable will be applied unless expressly indicated otherwise;
Packaging may vary from that shown on the Website;
The weights, dimensions and capacities shown on the Website are approximate only;
whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery; and
all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.
The prices on the Website are excluding VAT; delivery cost & duty and taxes; which will be added to the total amount due. At the moment only for UAE delivery is free. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.
You may pay using Visa and MasterCard. Your credit/debit card payment will be made through a secure transaction. All payments are subject to authorisation by the card issuer. Card payments are subject to validation checks and authorisation by your card issuer. If your card issuer fails to authorise the payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you or we will not be able to proceed with your order. TROUVESSA must receive full payment for the order at the time the order is processed and before the product is dispatched. A Dispatch Confirmation email will then be sent you.

The Website currently hosts AED & USD currency. If your local currency is not applied on your order, you will be charged in the default currency which is AED or USD. The currency conversion will then be applied by your issuing bank. You can pay on the Website using credit or debit card if it is available in your region. If you select to pay with card, you can pay with Visa, Mastercard and American Express (available for USD only). Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Personal information provided during the order and registration process as a customer should be true, accurate, current, and complete in all respects. If any information changes, please contact our Customer Service team at or update your online account details accordingly.

If you are waiting for a refund for items that you have returned, your refund will be processed within 15 days of the items being received at our warehouse. You can use your return tracking number to confirm if they have been received successfully. The items will be checked and verified and then the refund will be initiated. After a refund has been processed from our end, it can take up to 15 days to reflect with your issuing bank. After this period if you have still not received your refund please let us know.
As long as the card account is still open your refund will still go back on that card. We can still process a refund to the same card even if it has been lost, stolen or cancelled. We cannot refund your order to another card or payment method. If there has been an error with your refund, just let us know and we will resolve this for you. First we would recommend to check that there were no discounts applied at the time of sale, and that your delivery charge should have been eligible for refund if it is relating to returned items.
You have a legal obligation to take reasonable care of the products while they are in your possession, and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.
If you are not satisfied with your purchase, you may return your item for free within 7 days. Further details on how to return your items can be found in our refund section. You will be refunded for the amount paid for the product, excluding any shipping costs. Products must be of saleable quality returned in the original saleable condition, in their original packaging, with barcodes attached and with the relevant online dispatch note. Refunds will be credited to the original tender used to process the payment.
If you receive an email to inform you that your order was unsuccessful and has been cancelled, it is unlikely that any money was transferred from your account. An authorisation may have occurred, which is just a temporary hold on the funds, and no money has been transferred. In this scenario the hold will be lifted automatically within 48 hours, however this may take longer to reflect with your issuing bank. If you have any concerns or questions to whether your card was charged or ‘authorised’ just let us know.
If products received as a gift (recipient is not the purchaser) and are returned to our online returns centre for refund, the refund will be processed onto the original card used as payment for the order.

‘Free Gift’ returns: If the original qualifying item is eligible for return, then it remains eligible for return even if you received a Free Gift with it, however, if you wish to return the original qualifying item the ‘Free Gift’ should also be returned to receive a full refund. You can check return eligibility HERE.
Fragrance return shipping is chargeable to the customer. For fragrance purchases, the cost of return shipping will not be paid for by TROUVESSA in any circumstances.
If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using CONTACT US. Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund. If you have any further queries regarding an online return, please CONTACT US.

For hygiene purposes we do not have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product, you will need to return the items first and then place a new order.

Unfortunately, we cannot always accommodate cancelation requests. We will try our best to assist but after a certain stage of order processing it can no longer be cancelled. We aim to ship orders as fast as we can so although you may message us immediately after placing your order, unfortunately it doesn’t always guarantee cancelation. The cancelation request has to be reviewed and the request is sent to our warehouse processing team. If you would like to attempt cancelation of an order, please send us the Order Number to be cancelled and include the message: Please Cancel My Order. This will help us prioritise your email. You can do this via the CONTACT US form or email us at

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we will send you an email advising you that we are unable to fulfil your order or one of our Customer Service team will contact you.

Subject to the STOCK AVAILABILITY clause above, we will endeavour to fulfil your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund. Once your order has been dispatched, we will email you the details of your order to the email address provided.
For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon delivery of the product (s) at the address specified by you when you completed your order or such other delivery method as shall be agreed between you and us. If you wish to send products to different addresses you must create a different order for each delivery address.

TROUVESSA reserves the right to withdraw any products from this Website at any time and / or remove or edit any materials or content on this Website. Whilst we will use our reasonable endeavours to authorise payments submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgement of receipt, which we reserve the right to do at any time, at our sole discretion. TROUVESSA will not be liable to you or any other third party by reason of our withdrawing any product from this Website, removing or editing any materials or content on this Website or for refusing to process or accept an order after we have received it or sent you an acknowledgement of receipt.

By taking advantage of the Free Shipping Service, you agree to the following Terms:
Free shipping on orders will be applied on all orders within UAE. This will be applied on the currency displayed on your order, not based on conversion. This offer will be applied automatically at the checkout. The free shipping threshold is calculated after any discounts have been applied, and before any taxes, duties or fees are added at checkout.
This may vary during promotions and sale periods.
*USD threshold may vary based on shipping address.
This service does not include free postal returns.
TROUVESSA reserves the right to (i) cancel this promotion and (ii) amend these Terms at any time.

Unfortunately we don’t deliver in every country. We currently deliver only in UAE, KSA, Oman and Bahrain.
International Shipping (Outside UAE) currently is chargeable. The cost of shipping will depend on your delivery address. After entering your delivery address at checkout, you will be able to view the delivery charges to your delivery location.
Unfortunately, we are unable to combine your orders for delivery, if you place multiple orders they will be shipped separately, we are so sorry we are unable to assist further with this request.
For Fragrances, a maximum of 3 bottles of 100 ml or upto a value of AED 1000 is permissible  for each consolidated order of more than one piece. If you place an order for Fragrances for more than 3 bottles of 100 ml, the same will be delivered to you as two separate orders.

All information and content available on the Website and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organisation thereof (collectively, the “Content”) is the property of TROUVESSA and is protected by United Arab Emirates and international laws, including laws governing copyrights and trademarks.
Except as set forth in the limited licenses in section below, or as required under applicable law, neither the Content nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
Our Trademarks may be registered in more than one country and your use of this website does not grant you any rights to use our logo or trademarks.

By accessing or using the Website or any Content, you agree that you will comply with these Terms and any warnings or instructions on the Website. You agree that when accessing or using the Website or any Content, you will act in accordance with the law, custom and in good faith. You may not make any change or alteration to the Website or any Content or services that may appear on this Website and may not impair in any way the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms, if you default negligently or wilfully in any of the obligations set forth in these Terms, you shall be liable for all the losses and damages that this may cause to us, our parents, subsidiaries, affiliates, partners or licensors.

Subject to the age restrictions outlined above, you may view and use many features of the Website without registering, including making purchases, but in order to access and use some parts of the Website, you may need to register an account with us. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorised use of your password or account, please notify us immediately. You are responsible for providing and maintaining current, complete, accurate and truthful information on your account. You agree to accept responsibility for all activities that occur with your permission or authorization under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password. If you are accessing and using the Website on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and to accept liability for harm caused by any wrongful use of the Website or Content resulting from such access or use. You may cancel your online account with us at any time mailing us at We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in our best interest to do so.

We are not responsible for the content of any third party sites even if they are linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, affiliates or partners of the referenced content, product, service, or supplier. You use and access of these third party websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of the third party websites or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such websites, including without limitation, their privacy policies and Terms. You should carefully review the privacy policies and Terms of the third party websites you visit.

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials (“User Content”) on the Website in any manner, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.
You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Website and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Website, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Website. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

If you wish to delete certain of your public User Content, such as your ratings and reviews posting(s), on the Website or in connection with our mobile applications, please contact us by email at   and include the following information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.

We respect the intellectual property of others and require that users of the Websites do the same. We also maintain a policy that provides for the termination in appropriate circumstances of the Websites’ use privileges of users who are repeat infringers of intellectual property rights.
You can contact us for notifications of claimed infringement at: 

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.

Due to the nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on this Website. All product descriptions, information and materials posted on this Website are provided “as is” and without warranties express, implied or otherwise howsoever arising.
You agree that neither we nor our affiliates, partners, or licensors will be responsible or liable in contract, warranty (including negligence) for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, missed delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.
Our liability in connection with any product purchased through our Website is strictly limited to the purchase price of that product. Nothing in this Clause will affect your statutory rights as a consumer or your Contract cancellation rights.
Site content is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

If you breach these Terms and we take no action, this is not a waiver of our rights and we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms refer from us electronically including without limitation by e-mail or by posting notices on this Website. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by Contacting Us through CONTACT US form or writing to to discontinue your use of this Website.

If you have a complaint about TROUVESSA, please contact our Customer Service team via CONTACT US form or via e-mail to

Except to the extent any applicable law provides otherwise, these Terms and any access to or use of our Services will be governed by the laws of the state of United Arab Emirates.

The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and TROUVESSA. Any waiver of any provision of the Terms will be effective only if in writing and signed by a Director of TROUVESSA. All contracts for the purchase and sale of TROUVESSA products from the Website shall be concluded in the language of these Terms.

By using our website, you consent to Terms and Conditions of Sale.

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