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Website Terms & Conditions of Use

Please read these terms and conditions carefully before using our website These Terms and Conditions of use tell you the rules for using our website

  1. Who we are and how to contact us is a site operated by TROUVESSA FZE LLC. We are a registered company in the United Arab Emirates.
    Our Registered Office is based out of Business Centre, Sharjah Publishing City Freezone, Sharjah, United Arab Emirates.
    Our Corporate Office is based out of C2, 29th Floor, iRise Tower, Barsha Heights, Dubai, United Arab Emirates.
    To contact us, please e-mail at or reach us through the CONTACT US form displayed on the website.

  2. By using our site you accept these terms of use

    By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
    We recommend that you print a copy of these terms for future reference.

  3. There are other terms that may apply to you

    These terms of use refer to the following additional terms, which also apply to your use of our site:

  4. We may make changes to these terms

    We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

  5. We may make changes to our site

    We may update and change our site from time to time (for example, to reflect changes to our products, our user’s needs, and our business priorities).

  6. We may suspend or withdraw our site

    Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
    You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

  7. You must keep your account details safe

    If you choose, or you are provided with, a user identification code, password, or any other piece of information to access our site as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at

  8. How you may use material on our site

    We are the owner and the licensee of all intellectual property rights on our site and in the material published on it. Those works are protected by Copyright laws and Trademarks. Our Trademarks may be registered in more than one country and your use of this website does not grant you any rights to use our logo or trademarks.
    All such rights are reserved.
    All information and content available on the Website and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation and organisation thereof (collectively, the “Content”) is the property of TROUVESSA and is protected by the United Arab Emirates and international laws, including laws governing copyrights and trademarks.
    You may print off copies and may download extracts, of any page(s) from our site for your personal non-commercial use and you may draw the attention of others to content posted on our site.
    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    You must not use any part of the content on our site for commercial purposes without obtaining a licence or permission from us in writing to do so.

  9. No text or data mining or web scraping

    You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising, or attempting the use of:

    • Any “robot”, “bot”, “spider”, “scraper” or other automated devices, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
    • Any automated analytical technique aimed at analysing text and data in digital form to generate information that includes but is not limited to patterns, trends and correlations. The provisions in this clause should be treated as an express reservation of our rights in this regard in all any jurisdictions.
  10. Do not rely on information on this site

    The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
    Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

  11. We are not responsible for websites we link to

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
    We have no control over the contents of those sites or resources.

  12. User-generated content is not approved by us

    This website may include information and materials uploaded by other users of the site and third parties, including images and product reviews. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

  13. How to complain about content uploaded by other users

    If you wish to complain about content uploaded by other users, please CONTACT US.

  14. How we may use your personal information

    We will only use your personal information as set out in our Privacy Policy.

  15. We are not responsible for viruses and you must not introduce them

    We do not guarantee that our site will be secure or free from bugs or viruses.
    You are responsible for configuring your information technology, computer programmes and platform to access our site.
    You should use your own virus protection software.
    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer, or database connected to our site.

  16. Rules about linking to our site

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    You must not establish a link to our site in any website that is not owned by you.
    We reserve the right to withdraw linking permission without notice.
    If you wish to link to or make any use of content on our site other than that set out above, please contact with your request in writing and our legal team will review this further.

  17. Which laws apply to any disputes?

    These terms of use, their subject matter and their formation, are governed by the laws of the state of United Arab Emirates.

  18. Our trademarks are registered

    TROUVESSA is a registered Trademark. Our Trademarks may be registered in more than one country and your use of this website does not grant you any rights to use our logo or trademarks.
    You are not permitted to use our trademark without our approval.

  19. Violation of Rules

    TROUVESSA reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

  20. Consent

    By using our site you consent to Terms and Conditions of Use of our website.


The Site is operated by and all rights there to are owned and reserved by

The Site made available and the software made available on this Site are provided to the User “as is” and without guarantees or representations of any kind (express or implied) or any liability to the fullest extent permissible pursuant to applicable law. Except in case of willful misconduct, shall not be liable for any damages that have been caused by or in connection with the use of the Site. In any case shall not be responsible for and disclaims any liability for any indirect, incidental, consequential and special damages, that have been caused by or in connection with the use of this Site.

Any product information or other information published via the Site is given to the best of’s knowledge. All this information shall not, however, as far as legally permissible, create any guarantee or representation of any kind or any liability of and shall not relieve the User from undertaking its own investigations and tests.

Except as otherwise specifically provided in writing,’s general terms & conditions shall not be altered by the Site, its content, materials, and information. Without liability whatsoever may without notice modify and/or discontinue operation of all or portions of this Site at anytime in its sole discretion, and assumes no responsibility to update the Site.

Links to third-party sites (“Hyperlinks”) do not constitute an endorsement of such third-party sites by and is not responsible for the availability of these sites or their contents. The hyper linking to these sites is at the User’s own risk.

We do not guarantee that all the items available at the online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by phone or by e-mail. TROUVESSA cannot warrant that the content of is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. TROUVESSA may at any time change the content of the site and the items available in the product range. Though we strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Incase you want us to cancel your order, then please drop a mail to us at for cancelling the order and reasons. Our Customer Service team will review and come back. Part of the services mediated through are performed and concerned for by outside organizations. In situations where TROUVESSA act as agent for such services, we cannot be held responsible for any errors resulting from their activities. TROUVESSA cannot be held responsible for any damage caused from using the site or not being able to use the site. TROUVESSA cannot guarantee a problem-free, uninterrupted and secure access to the web site.

Any claims or suits associated with the Site or its use shall be governed and construed in accordance with the laws of the United Arab Emirates (UAE) reserves the right at all times to discontinue or modify the Terms of Use and/or our Privacy Policy as we deem necessary or desirable without any prior notification. Such changes may include, among other things, the addition of certain fees and charges. Any such modifications would be effective immediately. We suggest that you read our Terms and Conditions and Privacy policy from time to time to stay informed. Any use of the site after such modifications would be deemed to constitute acceptance of the modified terms by the End User.

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